If our Quality Control team are unhappy with the condition an item has been returned in (e.g. If your refund is a voucher, it will be locked to your account ready for you to use.Īll returned items will be inspected upon arrival. It takes up to 10 working days for your refund to appear depending on your bank/card issuer.We’ll send you an email as soon as we’ve received your return in its original condition and processed your return.Returns take up to 10 daysto reach our warehouse and be processed.Keep hold of your proof of postage in case you need to contact us.Get more information on notifications here. If you use the ASOS app, make sure to enable push notifications to be notified when your return has been processed.We'll process all the items at the same time, once received back at our warehouse. You can track the progress of your return by using the tracking number that can be found in your return drop off confirmation email.Royal Mail: 20kg, 61x46x46cm EVRi: 15kg, 120圆0圆0cm InPost Lockers: 15kg,41cm x 38cm x 64cm Asda toyou: 25kg, 90圆0圆0cm What happens next with my return? You don't have to use your ASOS packaging - as long as the items are packed securely and the correct label is attached, we'll be able to process each of your returns as soon as they reach the warehouse.ĭepending on your carrier, please make sure your parcel doesn't exceed the sizes listed below otherwise the carrier may not be able to accept it. Even though our packaging is 100%-recyclable and made using 80-90%-recycled content, we know that not all local recycling facilities accept every type of plastic packaging. You can also send us any opened or used ASOS packaging that you’ve received with any recent orders. Once your returned items are received at our warehouse, we'll send you return confirmation emails for each order. You'll receive a QR code or label once your return has been created, which you'll need to present when dropping off your return, along with your tracking number so you can track your return. If all of the items don't fit into one parcel, you'll need to create a separate return and return your items in more than one parcel. Please make sure that all items you have selected to return fit in one parcel. Just select the items you'd like to return from each order in ' My Account' and follow the instructions on screen. When creating your return in My Account, you’ll be shown any items that can be returned in the same parcel. If you have items from more than one order that you'd like to return, you can send them back in the same parcel. InPost Instant Returns Locker finder - available 24/7, InPost Lockers can be found in handy locations like train stations and supermarkets. Royal Mail Post Office finder - use the Filters tool next to the postcode search bar to see which Post Office locations offer print returns label services in store. Find the nearest drop-off location for your chosen carrier below:ĮVRi Drop Off - select Refine Search - pay, print or return in store to see which EVRi locations offer the print in store option. Your QR code can be used at any drop-off point that offers the same returns service as the one you selected when creating your return. *All returns are subject to our original condition and fair use policies set out in our Returns Policy. You have 28 days from the date your order was delivered or available for collection to return it for a refund. Returning items sold and shipped by an ASOS Brand Partner? Find out how to return to an ASOS Brand Partner here. Get more information returning from The Channel Islands or if you need to return your order from the Isle of Man, click here. There is an additional charge for this service, unless your business spends more than £15,000 a year.If you have parcels that have been shipped from multiple warehouses, you can follow our usual returns process and return them to the same location. Royal Mail also provide a pick up service where your franked mail can be picked up from your office. Most Post Office branches have a separate business window for you to quickly drop off your franked mail pouches for delivery. If you want to drop your mail off at your local Post Office, find your nearest branch and its opening hours using Royal Mail’s branch finder Unfortunately, Royal Mail do not provide an online post box locator, so to find your nearest franked mail post box contact the Royal Mail Business Advice line on 0845 6050767 Franked mail should not be posted in an ordinary post box due to Royal Mail’s sorting system and doing so will likely cause delays to the delivery of your mail. You can drop your franked mail off at your local post office, or alternatively you can drop it in to one of Royal Mail’s Business Posting Boxes, known as a franked mail post box.
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